At Pulse Check Leadership Summit, attendees will hear inspirational ways diverse members of EMS, Public Safety agencies and Health Care systems are able to innovate and successfully drive the future of leadership. Register for the Pulse Check Leadership Summit for the opportunity to learn from the nation’s best who are at the forefront of the leadership revolution.


Thursday, September 26, 2019

7:30 – 8:30am – Breakfast and Registration
8:30am – 4:30pm – Conference

Pre-Conference Workshop


Wednesday, September 25, 2019

 1:00pm – 4:00pm

This interactive 3-hour workshop will break the participants into small groups where they will collaborate on a series of unexpected, but real-world events that build upon each other to develop crisis management skills.

OPENING KEYNOTE – Generational Leadership: Can leadership be one-size-fits all for every employee? - Jill McElwee

8:40 - 10:10 am

In this presentation, attendees will learn key characteristics of great leaders, about different leadership styles, about generational differences at play in the workplace today and how they may interact with different leadership styles. The presenter will also discuss what types of leadership work well across generations.

19 Hours to Life - Bob Jacobson

10:20 - 11:20 am

Public service is a demanding career especially for those in leadership positions. Participants will learn how being proactive in the areas of physical, mental and spiritual wellness as well as how creating and maintaining support networks can prepare leaders and their agencies for the challenges. Bob Jacobson will use stories and personal experiences from more than 32 years of public safety experience including 23 years in leadership positions to describe lessons learned in preparing, surviving and thriving after personal and professional challenges. These challenges and stories include the suicide of his wife of 30 years and how life can and must go on despite life’s tragedies.

Bob Jacobson served as the Director of Public Safety for the City of New Brighton for more than 16 years, which included leadership of Police, Fire and Emergency Management functions. He has been a licensed peace officer since 1983 and served the City of New Brighton for more than 32 years with experience to include patrol, investigations, and leadership positions.  He has instructed in the areas of peer support, public safety volunteerism, law enforcement policy, leadership, homeland security/emergency management and culture change and has presented at scores of community meetings on a wide variety of topics. Jacobson also served for 2 ½ years as the Professional Development Director for the MN Chiefs of Police coordinating, planning and conducting statewide training and the Peer Support program for the MCPA.

Normalization of Deviance - John Todaro

11:30 - 12:30 pm

This presentation will discuss the reasons why leaders to step up and hold people accountable when they operate outside of accepted boundaries because if things continue to slide, they develop into bigger issues for the leader and organization. Attendees will learn about the concept of the normalization of deviance, how this can produce gradual shifts in thought and action and result in safety issues and catastrophic events.

Good Communicators are Better Leaders - Cyndi Lesher

1:15 - 2:15 pm

Communication is the foundation to a strong leadership base. People are inspired through creating interpersonal and emotional connections.  Crisis situations are unique and difficult, requiring individualized interactions. Together we will explore the impact and power of six communication techniques that will strengthen and reinforce both your leadership and everyday communication styles.

Cynthia (Cyndi) Lesher is the retired president and CEO, Northern States Power Company-Minnesota, an Xcel Energy company, serving as Xcel Energy’s vice president, chief administrative officer and chief human resources officer, president of NSP Gas, vice president of NSP human resources, and various other positions.

Locally and nationally recognized, Cyndi has received multiple awards including induction into the Women’s Economic Roundtable, was named among the Twin Cities’ most innovative women, received the Minneapolis-St. Paul Business Journal’s Lifetime Career Achievement Award, and selected by the Minneapolis Regional Chamber of Commerce as 2008 Woman of the Year.

CLOSING KEYNOTE – Leadership Secrets from a Maverick Medic - John Todaro

2:30 – 4:00 pm

Todaro takes the dynamic, gutsy leadership secrets from the national bestseller “Leadership Secrets of the Rogue Warrior” by United States Navy SEAL veteran Richard Marcinko and adapts them for public safety. This is no-holds-barred look at the leadership skills needed to become a great EMS leader.

Upon completion of this presentation the student will be able to:

  • Explain the Maverick Medics leadership code.
  • Explain the Maverick Medics ten commandments of EMS leadership.
  • Explain the purpose of the six questions to ask yourself daily relationship to maintaining the leadership edge.

John Todaro, BA, NRP, RN, TNS, NCEE, is assistant director in the College of Nursing at the University of South Florida in Tampa, Florida.

Pre-Conference Workshop


Wednesday, September 25, 2019

Managing Unexpected Legal Risk

EMS leaders are being faced more and more with unexpected risk scenarios that place their organization, the public, and their careers in jeopardy. Sometimes, we are called on to step into situations that we could never have envisioned. This interactive 3-hour workshop will break the participants into small groups where they will collaborate on a series of unexpected, but real-world events that build upon each other to develop crisis management skills.

Learn to:

  • Develop tools for identifying high-risk areas in an organization,
  • Develop techniques for managing unexpected risk areas,
  • Develop strategies for responding to unexpected risks,
  • Develop tools for pre-event mitigation.

Sponsorship Opportunities

Take advantage of the unique opportunity to participate in this special event. Support leadership and provider education and be recognized among a core group of companies and organizations committed to Leadership. Sponsorship is available at varying levels and benefits.